Privacy Policy

1. Introduction

PSP Solutions LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website, fill out our contact and quote forms, or interact with our services.

This policy is structured in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Data Controller

For the purposes of the UK data protection legislation, the data controller is PSP Solutions LTD.

3. Information We Collect

We may collect and process the following personal data provided directly by you when filling in forms on our website:

• Full Name (Required)
• Company Name (Optional)
• Email Address (Required)
• Phone Number (Optional)
• Message and Quote Details (Required) – details of pickup, delivery addresses, size, and weight of consignments.

4. Legal Basis for Processing

Under the GDPR, we process your personal data under the following legal bases:

• Pre-contractual steps / Contractual performance: To provide quote estimates, confirm transport pricing, and carry out delivery instructions at your request.
• Legitimate Interests: To reply to enquiries, maintain customer communications, and provide efficient logistics scheduling.

5. How We Use Your Personal Data

We use the data we collect to:

• Respond to your delivery quotes or enquiries.
• Coordinate same-day or scheduled route collections.
• Provide operational delivery status notifications.
• Maintain customer service records.

6. Data Protection and Security

All contact requests are transmitted securely using encrypted SSL layers over the web, and email delivery is completed over SSL-secured SMTP servers. We store collected details inside secure database environments with limited administrative access. We do not sell or lease your personal information to third-party marketing companies.

7. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or administrative reporting requirements. Typically, operational enquiry data is deleted or archived after 12 months if no commercial relationship is formed.

8. Your Rights Under GDPR

As a resident of the UK, you possess specific statutory rights regarding your personal data:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can request that we correct inaccurate or incomplete information.
• The right to erasure ("right to be forgotten"): You can request that we delete your personal data under certain conditions.
• The right to restrict processing: You can ask us to suspend processing your personal data.
• The right to data portability: You can request the transfer of your data to another organization.
• The right to object: You have the right to object to our processing of your personal data.

If you wish to exercise any of these rights, please email us directly at [email protected]. You also have the right to file a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

9. Amendments to This Policy

We may update our Privacy Policy periodically. Any modifications will be posted directly on this page with an updated modification date at the top. We encourage visitors to review this policy periodically.